Optimise the operating model, not only the tooling.
We measure how the operations team actually spends its week — tickets, manual releases, firefighting, reporting — and separate work that adds value from work that exists because of a gap upstream.
The output is a prioritised improvement plan with an owner and a measurable target per item, plus the automation we can build for you if you want it delivered rather than recommended.
Toil accounting
Quantified breakdown of repetitive manual work by system and by cause.
Process & tooling review
Incident, change and release practices assessed against how your teams really work.
Capacity & cost
Right-sizing across on-premise and cloud, including licence and reserved-capacity waste.
Automation roadmap
Ranked automation candidates with effort, saving and risk stated for each.
How the review runs
Measure
Ticket, change and alert data extracted and normalised; interviews with the on-call rota.
Analyse
Toil, noise and cost hotspots identified and validated with the team.
Prioritise
Improvement backlog ranked by payback, with owners and target metrics.
Commit
Roadmap agreed; optional delivery statement of work for the top items.
