From process discovery to straight-through processing.
Most automation programmes fail because they encode a broken process. We map the real path a case takes — including the exceptions people handle by email — before choosing any tooling.
Delivery runs on IBM Cloud Pak for Business Automation: workflow, decisions, content, RPA and process mining in one governed platform, deployed on OpenShift or IBM Cloud.
Process discovery & mining
Event-log analysis and workshops that quantify cycle time, rework and the true cost of each exception path.
Workflow & case management
Modelled in BAW with SLAs, escalation and audit — human tasks and system tasks in one orchestration.
Decision automation
Business rules externalised so policy changes are a business edit, not a release.
RPA & document AI
Bots and OCR for the systems that have no API, with straight-through rates measured per document class.
How an engagement runs
Assess
Two to three weeks. Process baseline, automation candidates ranked by payback.
Design
Target process model, integration contracts, exception handling and control points.
Build & pilot
One high-volume process to production, instrumented so the business case is verifiable.
Scale & run
Factory pattern for subsequent processes, plus managed operations if you want it.
